CentreDesk is a freeware multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use
Core elements are:
Fast, easy call logging, easy call tracking, with the full history of all actions taken.Easily assign logs to techniciansTime tracking (calculates holidays and working days) and flagged to indicate the current status and durationLogs that are awaiting a reply for quotation, or are in the workshop, or awaiting parts are automatically set to "On Hold"Security ensures that only logs assigned to individual technicians can be viewed by them.Provides a flexible workflow.
Your customers are kept informed as to the progress of reported fault, with emails being sent to confirm:
That the issue has been logged, and the detailsQuotations (approved or rejected)Invoicing (including a cancellation fee option) and a Batch Email facility.Invoice summaryLog completionYour SLA Contract labour charges are automated for quotations and invoice, so you don't need to remember the different rates for each client and category.A fully functional Parts inventoryTo maintain good relations with your customer, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.
Changes in this version:
Update - Windows 7 x64 and MSOffice x64 enabled
System requirements:
Microsoft Office 2000 - 2010 Professional
( By Merging Technologies - Freeware HelpDesk CentreDesk Group Publisher )
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